My withdrawal took two months from May 24. I was told the swift code was wrong in early June and corrected it. Then it asked me to fill in FACTA and CRS on June 16. On July 21, customer service of the platform told me in email that the withdrawal was done on June 8. 1)It was not invoice. 2)I did not fill in my bank name and bank number. I kept sending emails asking the customer service how to transfer funds to my account. I also checked my bank account, and no funds were transferred to it. After that, I tried to call the customer service, the phone only connected to the mailbox. Now their customer service doesn’t reply at all.