I have been a loyal customer of Multibank for a long time, but my recent experience has left me extremely disappointed. On January 20, 2025, Multibank's order matching system experienced a 20-second delay when closing orders at the profit-taking price, causing significant losses. This is not the first time; a similar error occurred two years ago, and Multibank refunded the money, but this time they took no responsibility whatsoever. I provided evidence showing that similar orders were executed immediately on other accounts and on rival platforms, but the Head of the Dealing Desk, Mr. Bilal, claimed that this was “normal,” contrary to Multibank's advertising about millisecond speeds. I reported this to support and management, but after two weeks, I still received no response. As an experienced Forex trader, I consider this a serious violation of order execution standards. I have lost confidence and decided to switch to another platform. I look forward to receiving an official response.