I've never seen a platform as unique as this one—extremely low transaction fees, smooth order execution, and a top-notch mobile app. However: -Customer service is terrible, it's hard to chat with support -KYC takes 5-6 attempts to succeed -Deposits take 12 hours to process -Withdrawals take over 24 hours and are still in processing, plus they don't support Techcombank and Vietcombank (they support deposits but not withdrawals) Oh, and there's also a rate difference of over 400 VND between deposits and withdrawals.