Since October 17, 2025, I have deposited $5,000 into this platform for trading and have consistently incurred losses. During this period, I occasionally observed instances where market data failed to update, typically lasting between ten seconds and half a minute. I reported this to my account manager at the time and requested that I record screenshots as evidence should similar incidents recur, to be submitted for backend analysis and resolution. Last Friday (November 21), market data failed to update again, occurring at least three times within a short period, each lasting 10-15 seconds. Upon analysis, I observed significant price gaps on the M1 chart. This phenomenon was not limited to Friday's data; it was also present to varying degrees in all M1 data accessible via the M4 software. I captured screenshots as evidence at the time. Additionally, after identifying the issue on Friday, I immediately contacted my account manager. The response was that “the backend had been fixed,” yet price gaps persisted in subsequent market data. Subsequently, I submitted this issue through the D prime user center's ticket system and was told to wait for my account manager to contact me. As of now, these price gaps persist. Candlestick patterns form the fundamental basis for user trading decisions. Incorrect candlestick formations lead to erroneous market judgments. Given that the D prime platform provided trading services using flawed market data, I have reason to believe all previous losses stem from these erroneous data points. I hereby strongly demand that the platform refund all deposits totaling $5,000 made since October 17th.