The platform has repeatedly rejected withdrawal requests, and I contacted customer service to explain that the bank refused to pay due to name mismatch. I have repeatedly contacted customer service and provided all ID card and bank card information, and there was indeed no error, but customer service consistently asked me to wait. I applied for withdrawal many times in a row, but was not allowed to withdraw funds. Contacting customer service always made me wait; on the surface, the platform seems fine, but in reality, it absolutely uses various excuses to prevent withdrawals.