Trulioo and Capital.com Team Up to Streamline Global Onboarding

Trulioo, a global identity verification platform, has formed a strategic partnership with retail trading platform Capital.com. This alliance aims to enhance Capital.com's client onboarding processes, supporting its global expansion efforts.

Since early 2023, Capital.com has been progressively implementing Trulioo's Person Match service across 17 countries in EMEA, APAC, and Latin America. The integration of Trulioo's identity verification capabilities has significantly sped up the client onboarding process in these key markets. This has resulted in an 80% increase in new customer verifications in Latin America and a 28% increase in Asia.

Dana Massey, Chief Product Officer at Capital.com, highlighted that the integration allows for a faster and more efficient client verification process without causing any inconvenience to clients, while still upholding the highest security and compliance standards.

Trulioo combines deep market insights with ongoing enhancements in match rates, processing speeds, and cost efficiency, customizing its data source configurations to fit each country and demographic. This specialized data science approach ensures optimal performance, faster onboarding, and a better user experience for Capital.com's clients.

The Person Match service taps into over 450 global and local data sources, utilizing techniques like natural language processing to standardize data fields and fuzzy matching to resolve discrepancies in format and spelling.

Steve Munford, CEO of Trulioo, expressed his pride in supporting Capital.coms global expansion, stating that their comprehensive data source network helps meet customer onboarding expectations. He reiterated Trulioo's commitment to continuous innovation in identity verification standards globally.