Hindi maipaliwanag na mga bawas sa pag-withdraw-RaiseFX-Paglalahad-WikiFX

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Hindi maipaliwanag na mga bawas sa pag-withdraw

FX3880507968

Sa loob ng 1 taon

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Paglalahad

Nag-withdraw ako ng $44 ngunit $34 lang ang natanggap ko. Nang makipag-ugnayan ako sa kanila, sinabi nila na ito ay network charge (ERC20), pero nag-withdraw ako gamit ang TRC20. Nang ipakita ko ang ebidensya, sinabi nilang ito ay normal, bagong bayarin, kahit na kasama ko na sila simula noong Marso 2025 at hindi pa nangyari ang mga ganitong bawas dati. Kinabukasan, nag-withdraw ako ng $178 ngunit $175 lang ang natanggap. Sinabi ko sa kanila na $10 ang nabawas nang mag-withdraw ako ng $44 at $3 nang mag-withdraw ako ng $178. Nang mapagtanto nila ang kanilang pagkakamali, nagulo ang kanilang sagot.

Orihinal

Unexplained deductions upon withdrawal

I withdrew $44 but received $34. When I contacted them, they told me it was a network charge (ERC20), but I withdrew via TRC20. When I gave them proof, they said it was a normal, new fee, even though I've been with them since March 2025 and these deductions have never happened before. The next day, I withdrew $178 but received $175. I told them that $10 was deducted when I withdrew $44 and $3 when I withdrew $178. When they realized their mistake, they became flustered in their response.