BOT Subscription Issue

Email: devdashekhar@gmail.com Issues description: I have subscribed Genius bot on 8th February, 2022 during Valentine's Promo offer, however it is still showing unsubscribed, further the user is still not able to transfer his capital in MT4 account and the user is not able to use the IPC autonomous trading feature since last one-week, kindly look into and resolve his issue. TXID (deposition issues): 85c117395b034ec06a7f206143a1763ad0fb66aa66ba4455bb2bd05ae2f18939 IPC wallet address: TArXKFcHgi9K1GsaxuZad1MUuZcNMUihsj Own wallet address: TB4zMdnkqyDjzfiev4icavWxmLL9s2fb7V