mightyozill@gmail.com. I have not received my fund

I made a withdrawal of $300 on Saturday 19 of February 2022, 5.1am, Nigeria time,, the withdrawal initially was successful,but after two day of not receiving my fund, it show payment made, I waited for days but could not received the payment, I have tried written to customer service but no response,this is my wallet address their transaction can be track TQFoBJrkh9rAjEZshJWcnYXCGwTrsaSdNW their transaction can be track to check all the payment on usdttrc20 scan,