User Reviews List of EBC FINANCIAL GROUP - WikiFX

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Positive(173)

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Exposure(23)

EBC is a complete scam platform

On April 2, 2026, my phone showed abnormal orders. I reported it to customer service, but the platform did not handle it. Around 10 PM on April 7, 2026, they sent an email saying my account violated rules and closed it on April 8, 2026. There are pictures as proof.

Danger! Complain, Get Banned. Data "Vanishes." Classic Scam Platform Play.

Exhibit A: Gold (XAUUSD) Order #268429 had 250 pips of malicious slippage (screenshot proof), causing an extra $125 loss. I confronted the platform. Their reply? They "couldn't retrieve" the 2024 trade logs due to a "limited cycle," and then immediately disabled my login. A platform that can't even keep two-year-old transaction records—how can it possibly ensure fund security or legitimate regulation? The Verdict: The moment you dare to complain, they dare to ban you. If you want justice, file a formal complaint directly on the ASIC website.

Reply from official EBC FINANCIAL GROUP

Dear Customer, We have received your feedback regarding the execution issue of your 2024 XAUUSD gold order #268429 that you mentioned. Although a significant amount of time has passed, we immediately initiated an inquiry upon receiving your feedback. By reviewing the market quotes, transaction records, and execution logs for the relevant order's execution period, based on the aforementioned records, the relevant orders were all executed at the best available market price at the time after the stop-loss was triggered, with no abnormal execution circumstances. Regarding the issue you mentioned about the stop-loss price not matching the actual execution price. According to the MT order execution mechanism, when the market price reaches the stop-loss price, the system automatically executes a close-out at the market price available in the market at that time. It is important to note that price fluctuations are not caused solely by macroeconomic data releases (such as Non-Farm Payrolls). They can also be influenced by various factors such as the trading behavior of market participants and changes in liquidity. During periods of high market volatility, discrepancies may occur between the execution price and the preset price, which is a normal market execution phenomenon. From the existing records, when your order triggered the stop-loss price of 2569.00, the market indeed experienced significant volatility, and the order was executed at the best available market price of 2566.50 at that time, with no abnormalities. Regarding your login issue, upon verification, your account is currently in a security verification status. This situation is typically triggered by the system's security protection mechanism due to reasons such as the account not being logged in for an extended period or login attempts from a different location, and is intended to ensure the security of your funds. If you have any questions, please contact us through official channels.

I have been using it for several years, and deposits and withdrawals are safe and fast. The quotes are accurate. It's a very good platform, and the customer service response speed has always been excellent. They answer any questions very quickly.

Reply from official EBC FINANCIAL GROUP

Dear valued customer, thank you for your continued support and trust in us. We will continue to strive to maintain a high-quality trading environment and treat every trader with sincerity, because EBC always believes that every person who trades seriously deserves to be treated seriously. Finally, we wish you smooth trading and a wonderful day!

Not worried about funds, no manipulation in trading. These two points are enough.

Reply from official EBC FINANCIAL GROUP

Dear clients, thank you for your continued support and trust. We will continue to strive to maintain a high-quality trading environment and treat every trader with sincerity. Because EBC always believes that every person who trades seriously deserves to be treated seriously. Finally, we wish you smooth trading and a wonderful day!

Overall it's okay; both trading and depositing are good, but the response and reply speed of customer service is too slow. Problem resolution is relatively fast, but the system frequently drops frames and reconnects.

Reply from official EBC FINANCIAL GROUP

Dear Customer, Thank you for your attention and feedback regarding EBC. Currently, some network environments in Mainland China experience unstable access to MetaQuotes' official servers. This may lead to slow or failed downloads/installations of the MT client, lag during the installation process, or an inability to search for servers. These issues are caused by unstable connections to MetaQuotes' official server nodes. If you have any questions, please contact us through official channels.

Cryptocurrency withdrawals are fast

Small account operations with 100U, no issues with deposits and withdrawals, haven't tried large amounts.

Reply from official EBC FINANCIAL GROUP

Reply: Reply: Reply: Thank you for your feedback. We are pleased to know that your deposit and withdrawal processes went smoothly when using 100U for small account transactions. If you encounter any delays in deposits or withdrawals in the future, please provide relevant supporting documentation (such as screenshots of transaction records, transfer receipts, etc.) to our customer service email address. We will verify and assist you as soon as possible.

The trading environment is good, with stable spreads and no widening during the US session. Deposits and withdrawals are fast, and the overall user experience is excellent.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, We're delighted to hear that you’re enjoying the trading environment. Your satisfaction is our top priority, and we will continue to strive to provide an excellent user experience. We appreciate your support and look forward to serving you even better in the future.

excellent broker both for direct clients and for IBs.

Reply from official EBC FINANCIAL GROUP

Dear Client, Thank you for your continued support and trust in us. We remain committed to maintaining a high-quality trading environment, treating every trader seriously, as EBC always believes that every trader who trades with dedication deserves to be treated seriously. Finally, we wish you smooth trading and an excellent day!

EBC's technical strength is evident in real-world trading, with order execution speeds under 20 milliseconds and data transmission stability reaching 98.75%. This helped me avoid slippage losses on the night of the April non-farm payroll report. During my EUR/USD trade, the market fluctuated wildly, but my closing price was only 0.3 pips off my expected target, a significant advantage compared to my previous platform. Thanks to access to 25 top liquidity providers, spreads on major currency pairs remain stable at 1.2-1.5 pips during Asian trading hours. However, there are occasional minor issues: during a crude oil data release in May, the platform experienced a 30-second market delay, which customer service explained was due to excessive server load. Overall, it's a solid platform suitable for traders who prioritize speed.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you very much for your recognition! EBC will continue to strive for excellence in our trading services, as we believe that every detail, no matter how small it may seem, is of great importance to all our clients. Finally, we wish you smooth trading and a wonderful day!

After six months with EBC, I've been deeply impressed by the professionalism of their customer service team. The 24/7 online support is no gimmick. Once, at 2 a.m., I inquired about margin calculations, and customer service responded within 5 seconds, providing detailed formulas. Local bank withdrawals are highly efficient, with funds arriving to my Maybank account the next day after submitting my application—even faster than the advertised one business day. Regarding educational resources, the basic forex courses are helpful for beginners, but the advanced content focuses more on legal and banking knowledge and lacks specificity. I recommend adding Malay-language tutorials, as the current English materials are a bit difficult for non-expert users. Despite minor flaws, EBC remains a reliable choice for Malaysian traders, given its comprehensive oversight, strong execution, and excellent service.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you for your continued support and trust. We will continue striving to maintain a high-quality trading environment and treat every trader with care, as EBC firmly believes that everyone who takes trading seriously deserves to be treated with the same seriousness. Finally, we wish you smooth trading and a wonderful day!

What reassures me most about EBC is its regulatory credentials—it holds licenses from the UK's FCA and Australia's ASIC, and its funds are segregated at Barclays, which is particularly important given the recent chaos among forex platforms. The Standard Account, with a spread starting at 1.1 pip and zero commission, is very user-friendly for small investors. When I deposited RM5,000 in March via a local bank transfer, it arrived in just one minute. While the Professional Account offers a 0-pip spread advantage, the $5,000 USD opening threshold is a bit high for average investors, and some advanced features require meeting these requirements to unlock. Overall, fund security and cost transparency are its core strengths, making it suitable for conservative traders who prioritize compliance.

Reply from official EBC FINANCIAL GROUP

Dear Valued Client, Thank you for your continued support of EBC. We would like to inform you that there is no minimum deposit requirement for either our STD Standard Account or PRO Professional Account. The actual minimum deposit amount will depend on the payment channel you choose. Additionally, please note that EBC is not currently conducting any business operations in Malaysia. To further assist you in verification, we kindly ask you to send the website link where you registered your account to the EBC customer support email. We will promptly confirm whether the website is an officially authorized site of our company. Thank you for your understanding and cooperation!

EBC You scammers!

EBC, you scammers! You specifically target businesses like ours in the foreign trade sector! I export electronic goods, and to mitigate exchange rate risks, I opened an account with your platform to trade USD/THB. But the data provided by your Thai team is extremely delayed! Normally, it should display when the foreign market is stable, but when crucial data is released, your prices lag behind the actual market by 2-3 minutes, causing all my hedging orders to execute at the worst possible prices! Even worse, you deliberately widen the spread in the backend, increasing the normal 3-pip spread to 20 pips during critical moments! I contacted customer service to confront them, but your Thai manager shamelessly claimed, 'This is normal market volatility!' I compared five different platforms, and none of them deceive us like you do! As a genuine exporter, our profits are already slim, and this scam has caused a loss of 2 million baht!

Reply from official EBC FINANCIAL GROUP

Dear Valued Customer, Thank you for bringing this matter to our attention. We take such concerns seriously and would like to clarify the following to prevent any misunderstandings: Currently, EBC does not offer trading services for the USD/THB currency pair. The information you provided shows the USD/JPY pair, which differs from the details you mentioned. To enable us to properly investigate and proceed further, kindly send the website link you used for registration to EBC's official customer service email. This will allow us to verify whether it is an officially authorized website of our company. We greatly appreciate your cooperation and understanding.

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