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Exposure
A 6% fee will be deducted for withdrawal after depositing,even without trading. Withdrawal request was submitted for a long time, but it was not processed and remained under review.
FX8806121832
03-23
Replied
Reply from official MEGA FUSION
Dear Customer: Your first withdrawal request was submitted on 3/22. Because the withdrawal was applied for in USDT, which did not match the original CNY deposit, it was rejected based on the Money Laundering Control Act. Your second re-submitted withdrawal request will be credited to your account today. Furthermore, regarding the MEGA Anhui Customer Agreement Clause 56.6 you mentioned, it is explained as follows: When you apply for a withdrawal, if your trading account's trading volume has not yet reached the relevant standard, the company will, based on the payment method used, charge a platform processing fee of up to 6%. This policy is formulated based on the actual costs (approximately 6%–8%) incurred by third-party payment institutions during the deposit and withdrawal process. To protect customers' right to know and right to choose, when you apply for a withdrawal without conducting any trades, the back-office customer service personnel will first send a work order to notify you of the relevant regulations for you to evaluate your subsequent course of action. At that time, you can choose: 1. Directly pay the 6% platform processing fee and proceed with the withdrawal; or 2. First conduct appropriate trades to meet the required trading volume, and then apply for the withdrawal. Our company is committed to providing a transparent and fair trading environment. We kindly ask for your understanding and cooperation with the relevant regulations. If you have any questions, please feel free to contact the customer service team at any time. Thank you for your support and trust.
Exposure
I requested a withdrawal after depositing, and the platform is trying to deduct a 6% fee, citing "no trading record" as the reason. I find this completely unreasonable and unacceptable.
FX8806121832
03-20
Replied
Reply from official MEGA FUSION
Regarding the MEGA Anhui Customer Agreement Clause 56.6 you mentioned, we would like to clarify as follows: When you apply for a withdrawal, if your trading account's trading volume has not yet met the relevant standards, our company will charge a platform processing fee of up to 6% based on the payment method used. This policy is formulated based on the actual costs incurred by third-party payment institutions during the deposit and withdrawal process (approximately 6%–8%). To protect customers' right to know and choose, when you apply for a withdrawal without conducting any trades, the back-office customer service personnel will first send a work order to notify you of the relevant regulations for you to evaluate subsequent handling methods. At that time, you can choose: 1. Directly pay the 6% platform processing fee and proceed with the withdrawal; or 2. First conduct appropriate trades to meet the required trading volume, then apply for a withdrawal. Our company is committed to providing a transparent and fair trading environment. We kindly ask for your understanding and cooperation with the relevant regulations. If you have any questions, please feel free to contact our customer service team at any time. Thank you for your support and trust.
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