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Resolved
The instant 10-times increased spread caused liquidation. The platform didn’t handle it.
Object
XM
Issue
Others
Requirement
other
Amount
$80(USD)
Time
56day5hour
Mediation Progress
Hong Kong2020-08-11
Resolved
FX4964405102
FX4964405102Cyprus2020-06-17
ReplyXM
After checking at the backstage, when the gold was opened at 01:05, due to the smal trading volumn, the liquidity quotation was relatively small, causing the spread to expand. This happens easily when the market opens or the time is 00:00.
Reply
Hong Kong2020-06-16
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-06-16
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-06-16
Start MediationFX4964405102
FX4964405102The instant 10-times increased spread caused liquidation. The platform didn’t handle it.
Start Mediation
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