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Resolved
Forced liquidation happens after a slippage
Object
XM
Issue
Severe Slippage
Requirement
other
Amount
$31(USD)
Time
32day17hour

Mediation Progress
Hong Kong2020-09-09
Resolved
DAJIAODIAO
Cyprus2020-08-10
Reply
XM
The customer only had one transaction in the non-agricultural time period on August 7, which is the liquidation of a 0.04 lot gold multi-order. The customer did not set a stop-profit or loss points, so market factors such as gaps and slippages were not involved. The reason for liquidation was nothing but insufficient ratio of margins. The margin ratio at the time of liquidation was 16.5%, and the net value was 2.7.
Reply
Hong Kong2020-08-10
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-08-10
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-08-07
Start Mediation
DAJIAODIAO
My order was made at 20:30, a big slippage leading to liquidation.
Start Mediation
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