Alright. Fine.

Server time May 12, 2021, at 12:30 GMT+0, XAUUSDm experienced intense market movement. This trend is due to the release of major economic news. The monthly rate of CPI was adjusted seasonally in April at 12:30 and the annual rate of CPI was not adjusted seasonally at 12:30 in April. You can refer to the mailbox terminal because an email notification has been sent to notify the main economic news release. We would like to remind you that all upcoming major news can be tracked through our economic calendar. The stop loss order activation price set at 1830.000 falls within the price gap of the XAUUSDm quote stream. According to Article 2.1 of the Exness Client Agreement, the "gap" appears in one of the following two situations: 1. The current selling price is higher than the last buying price; 2. The current buying price is lower than the last selling price. The price gap usually occurs before or during the release of important economic news, the first few hours of the beginning of the transaction or the period before the end of the transaction. The price of 1824.354 became the first market price to reach the level of the stop loss level. The difference between the order price (1830.000) and the first market price after the gap (1824.354) is 564.6 points, which exceeds the XAUUSDm gap level of 186 points. Therefore, execution is operated at the first market price of 1824.354. Please note that the execution of the first market price of the hanging point after the gap appears is also called slippage execution, which is applicable to the general rules of trading under market conditions. Slippage brings additional losses to traders in stop-loss pending orders, and it also brings additional profits to traders in take-profit pending orders.

I have been trading via ex for a long time, and the slippage has passed before. You will not be asked for the normal stop loss compensation, but this time you have to compensate. I will continue to trade on your platform if you compensate. Otherwise, a feud will be started.

Slippage of several dollars from the stop loss position caused the 160 US dollars principal in the account to be directly liquidated. According to the stop loss position, my principal was all there. There have been many times before, and the customer service always shirks responsibility for various reasons.