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Resolved
The network was disconnected and can’t log in, causing large losses
Object
Exness
Issue
Others
Requirement
other
Amount
$15(USD)
Time
34day23hour
Mediation Progress
Hong Kong2021-08-21
Resolved
J35804
J35804Cyprus2021-07-22
ReplyExness
We apologize for the inconvenience caused by a short-term technological malfunction occurring amid the maintenance of trading servers of Exness on July 17th. Please don't worry because the problem has been solved. After looking into the execution of the orders of your trading account, we have decided to cancel harmed orders and fully compensate for your losses thereof. If you have any other questions, please feel free to contact us at any time.
Reply
Hong Kong2021-07-19
Supplemental Materials
J35804
J35804No reply?
Supplemental Materials
Hong Kong2021-07-17
Supplemental MaterialsJ35804
J35804The trading account only had USD 20, but the network failure seen by the server caused me to lose USD 15.
Supplemental Materials
Hong Kong2021-07-19
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-07-19
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-07-17
Start MediationJ35804
J35804The network was disconnected after BTCUSDm trading on Saturday. Failed to liquidate the positions. It caused large losses.
Start Mediation
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