Dear customer, please send your problem to the official customer service or to chinese.support@xm.com. We will look into the problem and arrange staff to give you a reply as soon as possible. If you have contacted with the official customer service, please keep communicating with the 24-hour customer service online or send email. As for access to the customer service, please visit XM official website https://www.xm-intl.com/cn/ and click the upper right coner [online customer service]. XM provides you with 24-hour online customer service from Monday to Friday. It's our pleasure to serve you. Thank you.

I withdrew the investment and then my bank account was blocked. The customer service did not reply. Beware.