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Resolved
Pay the compensation. I could not find him.
Object
XM
Issue
Others
Requirement
other
Amount
$12,161(USD)
Time
31day21hour

Mediation Progress
Hong Kong2021-11-21
Resolved
ZAOCHENDETAIYANG95310
Cyprus2021-10-22
Reply
XM
Dear customer, thank you for choosing XM and your trust in us! Your XM MT4/MT5 account 25100 ****. For your complaint, we quickly reported it to the relevant departments for in-depth investigation, and got the following replies: Firstly, all orders are traded at the market price. We do not provide any form of copy trading or operation services, all transactions are operated by the customers according to their judgement. Also for Chinese customers we do not provide money management service, and do not provide the trader certification. Secondly, we recommend that you should trade with caution and keep your account and password safe. We do not recommend the third party trading operation, please do not provide your account and password to the third parties, and keep taps on your positions and trading situations. Finally, if you have any question, please feel free to go to the XM official website https://www.xmfx.direct/cn/, and click on the Customer Service page in the upper right corner to contact our customer service. XM offers 24h online customer service Monday-Friday, and very pleased to help you. Thank you!
Reply
Hong Kong2021-10-20
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-10-20
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-10-20
Start Mediation
ZAOCHENDETAIYANG95310

I deposited $12000 but lost it due to the operator. I was nervous and could not find him. I’m going to report it to the police.


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