English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Reabte calculation is wrong
Object
Exness
Issue
Others
Requirement
2020031827311524118
Amount
$0(USD)
Time
30day19hour

Mediation Progress
Hong Kong2022-04-23
Resolved
LAOHU
Cyprus2022-03-24
Reply
Exness
The system reveals that the money in your trading account contains some bonus. Please note that the commission is given on the transaction of customer's principal, instead of the bonus part. In addition, paltform is in charge of the IB's commission. In terms of your commission, you should discuss with your IB (the commission calculation is displayed in details in the partnership area). Platform has no right to interfere with the agreement between IB and customer. If your IB has any question, please ask him to contact us. Thanks for your understanding and cooperation.
Reply
Hong Kong2022-03-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-03-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-03-23
Start Mediation
LAOHU
My account 7217256 is listed under the agent 7006928. Since 20220320, the amount of commission rebate is obviously inconsistent with the previous period. From 0320-0321, I only get 107.82 USD in rebate for trading 45 lots of GBP, 22 lots of Japanese yen and 2.6 lots of XAU in the two days of 0320-0321. The dealer contacted me and said that they only gave so much and showed me the amount of commission rebate underlined. Contacting EXNESS could not solve it in time, so I just contacted the agent, and at least 300 US dollars was returned according to the rebate in the previous period.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
