If you have any question about your orders, please report it in the way as below. Provide the following information by email at support@exness.com. 1, trading account; 2, cellphone password; 3, order number; 4, trading log document (necessary); 5, convincing screenshot (if you have). You can go to the MT4 trading paltform, "document" - "data center" - logs, to find out your log document on that day, and send it to us by email, we'll check and reply you as soon as possible. Thank you for your cooperation.

I communicated with Exness for many times, but they do not response. I have no other choice, but hope to address it asap. One standard lot loses 111.5 pips more.