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Resolved
Account: 85044662
Object
Exness
Issue
Others
Requirement
other
Amount
$1,281(USD)
Time
49day17hour

Mediation Progress
Hong Kong2022-06-16
Resolved
SHIXU
Cyprus2022-05-17
Reply
Exness
Dear customer, please report your problem in details to the platform 24h customer service or send an email to the official customer service at support@exness.com (ensure the correct email address) by your registered email. If you contacted the official customer service before, please still reply the email or consult the official 24h customer service. Thank you.
Reply
Hong Kong2022-05-05
Supplemental Materials
SHIXU
As of today, I still have not received any reply since the complaint I made on April 27. If ex has the plan to withdraw from Chinese market or not?
Supplemental Materials
Hong Kong2022-04-28
Supplemental Materials
SHIXU
With continual increase of hedging, short positions blew up at the bottom level of 81, 82 and 83. The available pre payment of 1,281.55 US dollars for position is zero?

Supplemental Materials
Hong Kong2022-04-28
Supplemental Materials
SHIXU
Why did the fluctuation burned the short orders placed at the level 81, 82 and 83?

Supplemental Materials
Hong Kong2022-04-28
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-04-28
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-04-27
Start Mediation
SHIXU
Hope to treat it seriously. Should this be liquidated? The trend is working well for me. There is only a small downward fluctuation and it is just liquidated when there is a lot of pre-payment?

Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
