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Resolved
Huge slippage!
Object
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$25(USD)
Time
33day2hour
Mediation Progress
Singapore2022-11-18
Resolved
Fhel08
Fhel08Cyprus2022-10-19
ReplyExness
Dear customer, thank you for choosing exness. We are deeply sorry for your complaint, please reach out to our customer service. And we will create an order to follow up. Thank you for supporting exness. Have a good time.
Reply
Hong Kong2022-10-17
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-10-17
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Singapore2022-10-16
Start MediationFhel08
Fhel08Huge slippage! last Sept 30, 2022 for USD/JPY even SL was set. Sent them email on the same day, followed up on Oct 10 but no reply, followed up on chat on Oct 13, received reply on Oct 14. Long explanation and just advised to refrain from trading on high impact news, etc. They are unfair to their customers because some received refunds and others didn’t.
Start Mediation
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