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Resolved
The account keeps under review and cannot withdraw
Object
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$100,000(USD)
Time
8day22hour

Mediation Progress
Hong Kong2022-11-02
Solved after user's confirmation
KAIGE,
Hong Kong2022-10-27
Supplemental Materials
KAIGE,
#08014*73, it is my number, please deal with it as an emergency.
Supplemental Materials
Hong Kong2022-10-27
Supplemental Materials
KAIGE,
I contacted the customer service by online chatting and phone after submitting the withdrawal application, but it has not been processed for a long time. I am here in hope that you could attach importance to the problem, which caused a bad customer experience.
Supplemental Materials
Hong Kong2022-10-27
Supplemental Materials
KAIGE,
The customer service always told me to wait, but it has already been 20 days. Please help me cope with the problem as soon as possible, instead of giving a reply like a robot.
Supplemental Materials
Cyprus2022-10-27
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong2022-10-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-10-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-10-24
Start Mediation
KAIGE,
I have a total of 9 mailboxes and 9 personal areas in a total of 10w dollars. I can't withdraw the money. It has been 20 days and the customer service has not dealt with it. Please help me solve it.

Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
