Because the server delayed the order and the execution time was delayed, the platform has recalculated and compensated for the difference based on the time and price of the customer's first attempt. We apologize for the inconvenience caused by this implementation.

It has been contacted for processing.

At that time, when the profit of the order was close to US$17, I counted it as US$15. Due to the server problem, the profit order could not be closed, resulting in loss of the order. I would like to thank your company for handling the matter, but I am not very satisfied. You should return 15 dollars instead of the loss of 2 dollars! The real thing is EX's mistake, but it hastily. It is only the execution of the cancellation of this order to lose money. For traders, we all hold an attitude of trust, but EX has this attitude!