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Resolved
The platform cannot be connected, making me unable to handle my orders which caused forced liquidation.
Object
Exness
Issue
Others
Requirement
other
Amount
$10,077(USD)
Time
43day4hour

Mediation Progress
Hong Kong2021-04-09
Resolved
FX3950218462
Cyprus2021-03-10
Reply
Exness
If the customer has any transaction account or personal area login problem, please contact the 24-hour online customer immediately for assistance. Customers can also reset their login password on the official website at any time to prevent any account loss.
Reply
Hong Kong2021-02-25
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-02-25
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-02-25
Start Mediation
FX3950218462
Complaint content: Can’t log in at 9:00, February 24. Account: 10686865. While my two other accounts, 9079776 and 8629119 are all normal. 2. The lowest price of EURGBP on February 24 was 0.85376, making my position wiped out. But my account on other broker showed that the lowest price was over 0.8738. And my position cannot be wiped out at such price. Requirement: Compensate my losses which are caused by their network and slippage. (10077)
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
