Server time May 12, 2021, at 12:30 GMT+0, XAUUSDm experienced intense market movement. This trend is due to the release of major economic news. The monthly rate of CPI was adjusted seasonally in April at 12:30 and the annual rate of CPI was not adjusted seasonally at 12:30 in April. You can refer to the mailbox terminal, because an email notification has been sent to notify major economic news releases. We would like to remind you that all upcoming major news can be tracked through our economic calendar. The stop loss order activation price set at 1830.000 falls within the price gap of the XAUUSDm quote stream. According to Article 2.1 of the Exness Client Agreement, the "gap" appears in one of the following two situations: 1. The current selling price is higher than the last buying price; 2. The current buying price is lower than the last selling price. The price gap usually occurs before or during the release of important economic news, the first few hours of the beginning of the transaction or the period before the end of the transaction. The price of 1824.354 became the first market price to reach the level of the stop loss level. The difference between the order price (1830.000) and the first market price after the gap (1824.354) is 564.6 points, which exceeds the XAUUSDm gap level of 186 points. Therefore, execution is executed at the first market price of 1824.354. Please note that the execution of the first market price of the hanging point after the gap appears is also called slippage execution, which is applicable to the general rules of trading under market conditions. Slippage brings additional losses to traders in stop-loss pending orders, and it also brings additional profits to traders in take-profit pending orders.

At around 8:30 pm on May 12, 2021, the gold slippage was $6 and an additional loss of $2,300. The attached screenshot is proof of the appeal email.