The technical department has checked the open position of your trading account, and there is no abnormality in the check result. Please note that in accordance with the Exness Customer Agreement (Part D, Article 1.3), customers use access information on the trading platform to place orders with the company through a personal computer connected to the Internet. The company has the right to rely on any order issued by the customer using the access information on the trading platform and act according to the order without further inquiring the customer. Any such orders are binding on customers. Therefore, if the customer's account credentials (ie, transaction account number and transaction password) are used to successfully log in to the trading platform and send a command, the command will be executed. In addition, compensation claims arising from execution will not be met.

Hello, everyone. My name is Lao Chengdong. I did a transaction on the Exness platform. Platform No. 2021.3.5 helped me place an order for no reason, which resulted in a loss of 22610 cents in my account. Fortunately, I found out that I stopped the loss in time or dealt with it in a timely manner. Dealing with them, they said that the processing is finished without telling the result of the processing and asked me to evaluate their service. What is the reason?