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Resolved
Slippage in normal market of the platform
Object
Exness
Issue
Severe Slippage
Requirement
2020031845111314470
Amount
$0(USD)
Time
39day10hour
Mediation Progress
Hong Kong2021-12-18
Resolved
ZHONGJIFALV（WEIXINBUSHOUKUAN）
ZHONGJIFALV（WEIXINBUSHOUKUAN）Cyprus2021-11-18
ReplyExness
Dear customer, please contact the official 24h customer service about your problem in detail, or send email to the official service mailbox support@exness.com (ensure the correct email). And keep on paying attention to your mailbox and reply it or contacting the 24h online official customer service, if you still have problem. Thank you!
Reply
Hong Kong2021-11-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-11-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-11-09
Start MediationZHONGJIFALV（WEIXINBUSHOUKUAN）
ZHONGJIFALV（WEIXINBUSHOUKUAN）The market was not volatile but serious slippage occurred, I failed to close the position at stop loss and lost profit.
Start Mediation
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