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Resolved
The platform cannot close the position and does not address the loss
Object
Exness
Issue
Others
Requirement
other
Amount
$1,094(USD)
Time
30day22hour
Mediation Progress
Hong Kong2022-02-26
Resolved
YANG
YANGCyprus2022-01-27
ReplyExness
We encountered a short time technical problem at Exness-Real6 server on January 12, and deeply sorry for any inconvenience caused. But don't worry, the problem has been identified and solved. Under the circumstance, we try to recalculate according to the first closing. Your order compensation has been transferred into the trading account. If you have any questions, please feel free to consult the online 24h customer service or send an email to support@exness.com
Reply
Hong Kong2022-01-26
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-01-26
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-01-26
Start MediationYANG
YANGOn Jan. 22, I cannot close my order and lose $1094 from my account. The platform does not deal with it.
Start Mediation
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