English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Malicious sweep the loss
Object
Exness
Issue
Severe Slippage
Requirement
other
Amount
$30(USD)
Time
14day10hour

Mediation Progress
Hong Kong2022-03-22
Solved after user's confirmation
YU-LE
Cyprus2022-03-21
Reply
Exness
If you have any question of the order execuation price, you can report by the following ways, and please email the information at support@exness.com. 1, trading account; 2, phone password; 3, order number; 4, trading log(must offer the log document);5, convincing screenshot (not necessary). You can find the log document at MT4 trading platform "document" - “data center” - Logs. Send us the logs, and we'll check and reply as soon as possible. Thank you for the cooperation.
Reply
Hong Kong2022-03-08
Supplemental Materials
YU-LE
Order placed at 17:16 and position was closed automatically at 17:17. According to the Candlestick chart, the stop loss point was not reached.

Supplemental Materials
Hong Kong2022-03-08
Supplemental Materials
YU-LE

The actual point is more than 1 point away from the stop loss one I set. Why did you close my position automatically.


Supplemental Materials
Hong Kong2022-03-08
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-03-08
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-03-08
Start Mediation
YU-LE

I watched the market in real time throughout the whole process, and I did not reach the stop loss, but the profitable order was forced to be swept.


Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
