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Resolved
Serious lagging and and slippage
Object
Exness
Issue
Severe Slippage
Requirement
other
Amount
$670(USD)
Time
48day18hour
Mediation Progress
Hong Kong2022-07-07
Resolved
FUYUNHANGZHE
FUYUNHANGZHECyprus2022-06-07
ReplyExness
Dear customer, in terms of your problem, please contact the platform 24h customer service for help or email the official customer service at the address support@exness.com (ensure the correct email) with your email registered at the platform. If you contacted the official customer service, please still reply the email or consult the 24h online customer service for help at the official website. Thank you.
Reply
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Hong Kong2022-05-20
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-05-20
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-05-19
Start MediationFUYUNHANGZHE
FUYUNHANGZHEBeijing time 2022.5.19 pm 18:06-18:12 pm 21:42-22:22 pm serious laggign and slippage, which led to the liquidation of my accounts, please give us an explanation.
Start Mediation
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