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Resolved
About Exness platform that cannot deposit which led to liquidation
Object
Exness
Issue
Others
Requirement
other
Amount
$53,635(USD)
Time
104day6hour

Mediation Progress
Hong Kong2022-10-19
Solved after user's confirmation
JIAN@CHAN
Hong Kong2022-07-20
Supplemental Materials
JIAN@CHAN
The net value restored is not correct, which is only half of the real one. Please check it, and do not ignore me. Big platform should not fool investors by making small compromise, instead, please check it again according to the fact.
Supplemental Materials
Cyprus2022-07-20
Reply
Exness
Thank you for contacting the complaint team. And the server was confronted with a comtemporary technical problem in personal zone at 14:15-16:15 GMT+0 on July 5 (platform time). We are deeply sorry for the inconvenience caused. At the same time, we have dealt with the problem and everthing is back to normal. Do not worry about it. After carefully checking the execution of orders in the account 12162316, we decide to calculate the result again by restoring the net value before the technical issue. Please feel free to contact us, if you have any questions.
Reply
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Hong Kong2022-07-07
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WikiFX Overseas Customer Service
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Hong Kong2022-07-07
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WikiFX Mediation Center
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Hong Kong2022-07-07
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JIAN@CHAN



In the evening of July 5, 2022, the platform was unable to log in to the server due to the failure of the website to log in to the server, which led to the final liquidation. The account number was 12162316, and the account name was Chen Di. Please allow the platform to restore the position




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