Thank you for contacting us. With respect to the related withdrawal, your account is under a regular review, so you are required to cooperate with us for the verification before the next step, thank you for the understanding. Please reply to the email with high definition and full photo showing your face and identity document held on your hand ( if you provide the ID card, it is necessary to show the clear photos presenting two sides of the card held on your hand). And we will conduct a further investigation after receiving your reply. Thank you for the understanding.

Thank you for contacting us. With respect to the related withdrawal, your account is under a regular review, so you are required to cooperate with us for the verification before the next step, thank you for the understanding. Please reply to the email with high definition and full photo showing your face and identity document held on your hand ( if you provide the ID card, it is nessesary to show the clear photos presenting two sides of the card held on your hand). And we will conduct a further investigation after receiving your reply. Thank you for the understanding.

Dear customer, with respect to the problem, you can reach out to the 24 hours customer service for help, or send the information by your registered email at our platform to the official customer service - support@exness.com (ensure the correct email address). If you contacted us before, please still reply to the email or consult the official 24 hours customer service. Have a good time.

Please provide the correct trading account.

I am an Exness user and my account number is: hvsi2548@hotmail.com The profit at the beginning of the month cannot be withdrawn. Every day I ask the customer service that it is being processed and asked for patience. I cannot even withdraw principle