I have already sent more than 20 emails and submitted material for dozens of times, but there is no solution. You always replied in a purely perfunctory manner every time when I asked the customer service to deal with it as an emergency. Therefore, no any progress was made. I have finished the transfer according to the order from platform, while submitting several certification materials, which all prove that I have transferred the money to your designated bank account. Why don't you allow me to deposit? Please deal with the problem as soon as possible.

Dear customer, with respect to the problem, you can reach out to the 24 hours customer service for help, or send the information by your registered email at our platform to the official customer service - support@exness.com (ensure the correct email address). If you contacted us, please still reply to the email or consult the official 24 hours customer service. Have a good time.

Deposit 6500 dollars on Nov. 23rd and do not arrive till not. The platform said to process everyday and ask me to submit document, but still not credit for me. Please help me to solve it.