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Exposure
Bitget banned accounts without evidence, and profits cannot be withdrawn.
I deposited 50,000 into the Bitget platform, and my account subsequently made a profit, reaching 552,510. However, the platform now only allows me to withdraw 50,000, and I haven't been able to withdraw the remaining funds. Later, my account was also restricted from logging in, with a message stating "Your account is at risk, please contact the customer service," preventing me from checking my account balance or applying for further withdrawals. After contacting Bitget customer service, the platform only replied that my account had engaged in so-called "abnormal transactions, market manipulation, and violation of the terms of use," and stated that they would permanently ban my account and suspend withdrawals. However, to date, the platform has not provided any specific order evidence, nor has it explained which transaction violated which specific clause, nor has it provided any details of the fund processing. The platform cannot simply freeze a customer's account and withhold profits based on a single statement of "account violation." It's unacceptable for the platform to accept losses normally, but then restrict withdrawals after a customer makes a profit under the guise of risk control. My demands are clear: I require Bitget to restore my account login privileges, provide specific evidence of violations and the terms of the agreement; if they cannot provide valid evidence, please immediately restore withdrawals or manually refund the remaining funds in my account. I hope the platform will handle this matter positively and not continue to delay with template replies.
FX4941597502
07-03
Replied
Reply from official Bitget
Hello, thank you for your feedback. Based on the screenshots and description you have provided, we are currently unable to confirm whether this situation occurred on the official Bitget platform, and some pages require further verification. To facilitate the investigation, please provide your complete Bitget UID, relevant order numbers, transaction records, and communication screenshots. Do not disclose sensitive information such as passwords, verification codes, private keys, etc. Bitget will not require users to pay additional fees to a private account before withdrawing funds. Please ensure you verify through official channels.
Exposure
My Bitget MT5 account was restricted after I made a profit of 4069 USDT on crude oil on April 21st.
I am restricted from transferring funds to my main account. They claimed I violated Article 4 of the platform agreement on the 17th and would deduct 4069.64 USDT from my account. However, I did lose money on the 17th, and they didn't care then. On the 21st, I made a profit, but now I can't transfer funds. The platform considers my transactions abnormal but cannot provide specific data to prove my violation. The agreement states that the platform can make subjective judgments, which is invalid. The agreement is vague and unclear, yet they want to deduct and restrict user funds. I only participated in the platform's investment and did not agree to this vague and invalid agreement. I complain that the platform cannot provide specific data to prove abnormal transactions and should restore all my account rights.
+2
FX5157658892
05-01
Replied
Reply from official Bitget
Hello, we are sorry to hear about your experience. Part of the content in the current screenshot cannot be directly proven to come from the Bitget official platform, so more information is needed to assist with verification. Please provide the complete Bitget UID, the time when the issue occurred, the order number, and related records. Bitget will not require users to make payments through private channels under the names of "taxes\", \"unfreezing fees\", \"security deposits", etc. Please refer to the official platform for accurate information.
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